Military Science and Tactics

Military Science and Tactics

Improving the productivity of the professors of the Command and Staff University of the Islamic Republic of Iran Army based on satisfaction with the services received

Document Type : Research/Original/Regular Article

Authors
Majid Rajabpour 1
Mohammad Ali Afshar Kazemi 2
Abbas Toloie Eshlaghy 3
Mohsen Moradiyan 4
1 Ph.D. Student, Industrial Management Dept. Faculty of Economics and management, Islamic Azad University, Science and Research Branch, Tehran, Iran.
2 Faculty member of Islamic Azad University,, Tehran, Iran.
3 Industrial Manageent Dept.Faculty of Economics and management, Islamic Azad University, Science and Research Branch, Tehran, Iran.
4 Faculty member of National Defense University, Tehran, Iran.
10.22034/qjmst.2022.533422.1558
Abstract
The main purpose of this applied research is to describe the methods of "improving the productivity of the professors of the command and staff university of the Islamic Republic of Iran Army on satisfaction with the services received", based on the Kano model in the form of basic needs, functional needs, motivational needs, ineffective needs and reverse needs. Data collection was done through field and library methods. According to the standard steps of the Kano technique, the questionnaire questions were used in two positive (functional) and negative (non-functional) modes and based on the five-choice Likert scale. The statistical population was internal professors of the Command and Staff University of the Islamic Republic of Iran Army with the academic rank of professor, associate professor, assistant professor, and instructor. The findings of the research showed that if the sixteen functional needs are met, the level of satisfaction of the professors will be equal to 80% and if they are not met, the level of their dissatisfaction will be equal to (-52)%; If the specified eight motivational needs are met, the level of satisfaction of the professors will be equal to 73%, and if they are not met, the level of their dissatisfaction will be equal to (-32) percent.
Keywords
Human resources productivity
Kano model
basic needs
functional needs
motivational needs
ineffective needs
reverse needs

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